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Tenant Services Coordinator (4-Month Contract)

Apr 01, 2025   ·   Pickering   ·   Contract

***This is a full-time, 4-month contract role***

Work Hours: Monday - Friday: 8AM-4PM

Purpose:

The Tenant Services Coordinator is responsible for the day to day operations of the assigned property.

Main Responsibilities:

  • Ensure that contractors complete preventative maintenance and repairs respecting the building’s operational/mechanical systems, as per the budget. Report all anomalies requiring outsourced services to the Property Manager.
  • Conduct regular interior, exterior and roof inspections of the properties for damage and arrange repairs in accordance with the budget.
  • Conduct regular inspections of the property’s exterior, property’s service rooms - such as electrical and plumbing closets, the property’s housekeeping condition and/or damage and perform or arrange repairs.
  • Ensure signage and lighting is in good working condition.
  • Maintain a list of up-to-date and accurate emergency contact information and regularly review the procedures for life safety, emergency response and the fire safety plan.
  • Monitor building security system, fire alarm panel and sprinkler system regularly for proper operation and report any discrepancies.
  • Ensure all health, safety, and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner in order to limit exposure to liability and loss.
  • Inspect and test fire protection equipment and systems at recommended intervals for proper operation in order to meet legislative requirements and ensure tenant and customer safety.
  • Be fully conversant with the Fire Safety Plan and complete your duties as described including assisting in required fire drills.
  • Once approved by the Property Manager, coordinate and schedule all required maintenance or repair/replacement with the appropriate service provider.
  • Ensure service contracts are enforced, service levels are achieved, and contractors are adequately supervised when on-site. Report all anomalies to the Property Manager forthwith. Ensure all contractors have WSIB and insurance coverage.
  • Respond to the tenant’s concerns in a timely manner and assist in solving problems as required. Record all services performed.
  • Coordinate and supervise delivery of service to the tenant.

 

 

Customer Service Relations: 

  • Maintain the highest level of customer service.  
  • Fulfill receptionist duties. Communicate effectively with the tenant and relevant others.
  • Actively listen and act upon tenant inquiries, concerns and complaints. Hand complaints over to the Property Manager if appropriate.
  • Program FOB’s, transponders and intercoms.
  • Coordinate allocation of parking and lockers and keep parking and locker allocation records. 

 

Tenant Relationships:

  • Maintain a strong relationship with the tenant that reflects admirable customer service.
  • Ensure prompt service to the tenant.
  • Reasonably enforce the tenant’s rules and regulations.

Maintenance & Repairs:

 

  • Supervise trades and suppliers and coordinate all facilities services and repairs pertaining to building and related equipment.
  • Respond to all facility emergencies in a timely manner.
  • Investigate all requests for repairs in a timely manner of receiving a written request, and advise the property manager.
  • Ensure that the building and its environment is clean.
  • Supervise cleaning, snow removal and landscaping operations.

Budgets:

  • Coordinate with operations and accounting to ensure timeliness and accuracy of budgets.
  • Assist property manager with collecting data pertaining to preparation of budgets as required.

Administrative and Office Support:

 

  • Prepare letters, e-mails and faxes for the property manager when needed.
  • Code all invoices as per the budget.
  • Ensure all invoices are invoiced and addressed properly.
  • Assist in variance reports.
  • Assist the property manager with contracts.
  • Assist in completing monthly management report.
  • Ensure effective and precise filing of all relevant documents.
  • Be a supportive team member of the Property Management Team. Take initiative to propose improvements of property administration processes or procedures.  

Safety:

  • Ensure that all life safety systems are inspected as scheduled and that they are in working order.
  • Inspect boiler and electrical rooms on a daily basis.
  • Inspect all sidewalks and driveways during winter season and correct any hazardous conditions.

Qualifications

 

Education

  • Minimum High school
  • WHMIS Certification

Experience

  • Minimum of 3 years prior experience.

Skills and abilities

  • Actively support SKPM’s values of: honesty integrity, respect and trust.
  • Motivated to learn more and grow within this position.
  • Looks for ways to improve processes.
  • Strong customer service orientation.
  • Patient with the ability to listen to others.
  • Takes initiative.
  • Has a high tolerance to stress.
  • Respectful of and compliant of rules and regulations (especially concerning safety).
  • Sound judgment & decision making competencies.
  • Strong planning and organization.
  • Attention to details.

Careers

Apply for the position now.

Apply Now
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