Sterling Karamar Logotype
Mobile Menu IconMobile Menu Close Icon
  • Residential
  • Commercial
  • Services
  • About
  • Careers
  • Blog
  • Rental Inquiry
  • Resident Portal
  • Contact
  • FAQ
1-866-779-4434

FAQ

Your Rental Questions Answered Here

Frequently Asked Questions

Wondering how you apply for an apartment, where to turn for a repair, or how you can pay your rent automatically every month?

    Contact

  • Who do I contact with a concern?

    Please contact your building team or rental administrator with any questions or concerns. For all other inquiries, please feel free to contact your local site office, or our head office.

    Resident Portal

  • What functions does the Portal provide?

    Your resident portal allows you to see the balance on your account and submit and track any maintenance requests.   In the future the portal will be a place that you can check regularly for any communications from your building team.

  • How do I get access to the Portal?

    When you apply online you will be given access to the portal and once approved you will have the ability to use all the functionality provided to check balances and submit maintenance requests.  If you did not apply online, please contact your site office to obtain your secure access code.

    Moving

  • What do I need to do in apartment before I move out?

    Your apartment must be returned in the condition in which you moved in.   Any major damage caused as a result of your residency, will be charged back to you for repairs.

  • How much notice do I have to give when moving out?

     In Ontario, your written notice must be provided 60-days prior to your intended move-out date, after the completion of your first full lease term. This will always fall on the first of the month. Any variances or deviations from this should be addressed with the appropriate leasing administrator.  Written notice to terminate a lease must be submitted to your leasing administrator. It can be sent by email or dropped at your area site office. It must include:

    • Name/signature of all lessees' (excluding guarantors)
    • Address for termination, including building and unit number
    • Date you wish to terminate

    Maintenance

  • Can I paint and hang things on my walls?

    You can decorate your apartment but upon termination of your lease you must return your unit in good condition and any major damage will be charged back to you to pay for the repairs.

  • How is notice given to enter my apartment?

    Unless there is an emergency, 24 hours notice is required before your landlord can enter your apartment.  Approval to enter is given as a component or your maintenance request, or you will receive a notice from your property team.

  • Does Sterling Karamar complete in suites property inspections?

    Yes, at a minimum Sterling Karamar completes an annual inspection to ensure your apartment is safe and in good condition.   Further inspections may be necessary if maintenance is needed.

    Other

  • How do I get repairs completed in my apartment?

    For all maintenance requests, please submit a maintenance request through our Resident Portal. Alternatively, you can contact your local site office.

  • What information do I need to do an application?
    • Last month of rent, paid as a deposit (payable by Debit, Certified Cheque, or Money Order)
    • Two pieces of photo identification
    • Proof of income
    • A guarantor may be required
    • Application to Lease form filled out, by all applicants (including, if necessary, the guarantor)

    Rent Payments

  • What is the annual rent increase?

    Annual rent increases in Ontario are determined by the provincial government and can be found here. www.ontario.ca/page/residential-rent-increases

  • How do I pay utilities?

    If utilities are not included as part of your rent, please pay directly to your utilities billing provider by the date due to avoid late payment penalties.  Many billing providers have customer portals to assist you with payments or monitoring your usage, please contact them directly for assistance.

  • How do I arrange for automatic withdrawal or online payments?

    Online payments can be arranged through your resident portal.  Automatic withdrawal ensures your rents is always paid on time and avoids late payment concerns. If you do not have access to your portal, please contact your building staff or rental administrator.

  • What is an N4 notice?

     If you have received an "N4 - Notice to End a Tenancy Early for Non-Payment of Rent", this means your rent for the corresponding month was outstanding and we had no record of payment at the time the notice was issued. This is a first warning for a late rental payment. Please ensure that the balance listed on the notice is paid in full by the due date, or legal action may be taken with the Landlord and Tenant board. Payments can be made at your area site office or online through our resident portal.

    If you believe you have received the notice in error, please contact your area site office and speak with your leasing administrator.

  • What happens if I pay my rent late?

    Late payment of rent is in breach of your rental contract.   If your rent is late, please contact your property team to arrange payments and to avoid legal actions.

  • How do I get a rent receipt?

    Rent receipts can be obtained through your rental administrator.  Please contact your building team if you need assistance.

    Applications

  • Where can I get renters insurance?

    Renters insurance can be obtained through any insurance company at a minimal monthly cost.  You can also access  https://www.tenantsure.ca/ for discounted rates, directly through your resident portal.

  • Why do I need apartment insurance?

    A renters insurance policy is a group of coverages designed to help protect renters living in a rental apartment. A typical renters insurance policy includes various types of coverage that help protect you, your belongings and your living arrangements after an event such as flood, fire or theft.  Policies may include coverage for personal property, liability, and additional living expenses.  Many landlords require proof of insurance as a condition of your lease.

  • How do I know when I have been approved to rent?

    Once your completed application has been received you will be contacted within 48 Hours with regards to your approval and to confirm the future payment and move-in procedures.

  • What is a guarantor?

    If the applicants do not qualify for an apartment, we can request a Guarantor. A guarantor is a responsible party (which is a parent in many instances) that signs on to the lease and agrees to "take on," or assume, the obligations set forth under the lease, most notably the payment of rent.

  • What information do I need to do an application?
    • Last month of rent, paid as a deposit (payable by Debit, Certified Cheque, or Money Order)
    • Two pieces of photo identification
    • Proof of income
    • A guarantor may be required
    • Application to Lease form filled out, by all applicants (including, if necessary, the guarantor)

    View An Apartment

  • How do I know what apartments are available to rent?

    You can search for your apartment here where we list unit types that are available and the price range of those units. To confirm a viewing of an apartment please call, email, or contact us for help narrowing your search via our virtual concierge.

  • What COVID-19 procedures do you have in place?

    Our rental offices are now open and available for viewings of your next home. We are always following Public Health advice in terms of social distancing, mask wearing and cleaning. Please call or email to arrange an appointment to view your next home or you can arrange a virtual tour. Search for your apartment here.

Don't see your question?

Just ask us!

FAQ Form

Inquire Now About Your Next Home or Commercial Space

Explore our rentals
Sterling Karamar Footer Logo
  • Terms & Conditions
  • Accessibility
  • Social Policy
  • Privacy

© Copyright Sterling Karamar Property Management 2020. All rights reserved. | Sitemap

Website Developed by
Rentsync Logo

Sterling Karamar Property Management
53 The Links Road
Toronto, Ontario M2P 1T7

  • 1-866-779-4434
  • 416-256-4434
  • Fax Icon416-256-0090
Providing Expertise, Experience and Excellence in Property Management of Apartment Rental and Commercial Assets

Connect with us.

  • Terms & Conditions
  • Accessibility
  • Social Policy
  • Privacy
© Copyright Sterling Karamar Property Management 2020. All rights reserved.
Website Developed by
Rentsync Logo