Residential Community Manager (On-Site) - Pickering

Purpose 
Responsible for the management of a residential property in an effective way with the highest level of customer service to both residents and owner. Operate within our standards of safety, high quality customer service and efficient operations. 

Duties & Responsibilities 

Management of Staff: 

• Supervise operational staff working in and around the residential property. 

Customer Service Relations:  

• Maintain the highest level of customer service in relation to residents.  
• Communicate effectively with residents and relevant others. Ensure that any areas of concern are addressed promptly and thoroughly.
• Direct and manage resident functions in such a matter as to win and maintain the respect and goodwill of all residents. 
• Focus on resident retention.  
• Assist and ensure all resident and owner complaints are handled promptly and appropriately. 

Administration:  

• Prepare and process documentation related to parking agreements, locker agreements, and key release forms, ensuring all information is accurate and compliant with company policies. Collect payments as needed.
• Facilitate lease signings with approved applicants prior to move-in, ensuring all necessary documentation is completed, utilities are properly set up, and insurance coverage is verified.
• Enter insurance details into the resident portal to ensure accurate and up-to-date records.
• Submit received cheques to the Property Manager for processing at Head Office in a timely manner.
• Assist with tenant communication regarding outstanding balances, using phone calls, emails, and door-knocking as appropriate to ensure follow-up. 
• Distribute notices and correspondence as required, ensuring timely delivery and compliance with relevant policies.
• Code and approve invoices from suppliers and contractors. 

Building Maintenance: 

• Conduct pre-inspection and inspections of vacant units, note deficiencies and prepare building reports.
• Schedule maintenance work. 
• Place service calls with contractors. Coordinate contracted work.  
• Conduct weekly / monthly inspections of the common areas of the property and rectify any deficiencies. 
• Take initiative to propose improvements of property management processes or procedures.   

Leasing:

• Provide prospective resident with the rental application link via Property Vista. 
• Collect the First Month, Home Insurance Confirmation and signed parking/lockers forms if it’s applicable.
• Schedule Tenancy Agreement signing appointment with resident(s) have Tenancy Agreement signed by all relevant parties and perform move-in inspection.
• Notify applicants of the status of their application within two business days of completion.
• Record all leased units, including vacate date, date leased and move in date.
• Regularly inspect all vacant units to confirm clean, ready condition as directed by Property Manager.

Qualifications

Education 

• Minimum High School diploma (Grade 12/13).
• Preference: College Degree. 
• Requirements: ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform property management software functions. 

Experience 

• Required: A minimum of two years’ experience in residential property management or a related field.  

Skills and abilities 

• Strong alignment with company values of Honesty, Integrity, Respect, and Trust.
• Good management and leadership skills. 
• Excellent communication skills. 
• Strong administrative and organizational skills. 
• Strong time management skills.
• Proficient with computers and software.
• Portraits professional image.
• Strong customer service orientation.
• Motivated to learn more and grow within this position.
• Knowledge of on-site maintenance requirements including dealing with vendors and contracts.
• Good negotiating skills. 
• Has a high stress tolerance. 

Special Requirements: 

• Valid driver license. 
• Be willing and able to be on call and work irregular hours.  

Skills and abilities 

• Strong alignment with company values of Honesty, Integrity, Respect, and Trust.

Thank you for your interest in Sterling Karamar Property Management.

Please note that applications from all interested individuals are appreciated; however, we will only contact candidates that are selected for advancement.

Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.