Commercial Property Manager

Purpose:

Responsible for managing a portfolio of commercial retail and industrial properties in an efficient & effective way with the highest level of customer service to both tenants and landlords. Operate within our standards of safety, high quality customer service and efficient operations.

Main Responsibilities:

• Commercial Team Member
  • Understands and is committed to team objectives
  • Actively contributes to the achievement of team objectives
  • Accepts shared responsibility and ownership of projects
  • Committed to getting the work done and meeting deadlines
  • Involves others in decision making & works for consensus on decisions
  • Owns problems rather than blaming others
  • Respects and is tolerant of individual differences
  • Acknowledges and works through conflict openly
• Customer Service Relations: 
  • Maintain the highest level of customer service in relation to tenants, prospects and owners. 
  • Communicate effectively with owners, tenants and relevant others. Ensure that any areas of concern are addressed promptly and thoroughly.
  • Direct and manage tenant functions in such a matter as to win and maintain the respect and goodwill of all tenants.
  • Enforce tenant retention. 
  • Ensure all tenant and owner complaints are handled promptly and appropriately.
• Administration: 
  • Monitor the timely receipt and reconciliation of rent collections and ensure that owner statures are followed. Communicate with tenants (verbal and/or written) about rent collections. If needed, organize tenant eviction process.
  • Code and approve invoices from suppliers and contractors.
  • Ensure correct and up to date management reports including Accounts Receivable, Accounts Payable, variances and monthly inspection reports. 
  • Prepare yearly budgets for the relevant properties.
• Building Maintenance:
  • Visual inspect relevant buildings, note deficiencies and prepare building reports.
  • Develop scope of work for service contracts, negotiate pricing and prepare paperwork.
  • Place service calls with contractors. Coordinate tenant space build outs.
  • Coordinate Capital Projects.
• Other duties as required.

Scope

• Report to the Director, Commercial Property Operations. 
• Work in close cooperation with the Senior Property Manager for inspections, Commercial Operations wide projects and initiatives.
• Work in close cooperation with tenants, vendors, contractors, Property Administrators and Property Accountants.

Qualifications:

Education

• Minimum High School diploma (Grade 12/13).
• Preference: College Degree
• Requirement: if working as Property Manager for condominium then requirement is to have the Registered Condominium Management designation.
• Preference: any of the following designations: RCM, RPA, FMA, ACM.
• Requirements: ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform our property management software functions.

Experience

• Required: A minimum of two years' experience in commercial property management or a related field. 

Skills and abilities

• Actively supports our values of: Honesty, Integrity, Respect, Trust.
• Solid management and leadership skills.
• Sound judgment and decision-making capabilities.
• Excellent communication and relationship building competencies.
• Is open to change and actively looks for ways to improve processes.
• Strong administrative and organizational skills.
• Strong time management skills.
• Proficient with computers and software.
• Portrays a professional image.
• Strong customer service orientation.
• Motivated to learn more and grow within this position.
• Knowledge of on-site maintenance requirements including dealing with vendors and contracts.
• Excellent negotiating skills.
• Has a high stress tolerance.

Special Requirements:

• Valid driver license and vehicle in good working order.
• Be willing and able to be on call and work irregular hours.