To provide customer service to residents/clients; organize and maintain up to date and precise property administration; work as part of a team, assist manager with any required tasks.
Main Responsibilities and Activities
Customer Service Relations:
Maintain the highest level of customer service.
Communicate effectively with residents and relevant others.
Actively listen and act upon resident inquiries, concerns and complaints. Escalate complaints to the Property Manager as required.
Assist the Property/Site Manager in preparation of all necessary paperwork surrounding leasing, lease addendums, parking etc. as needed.
Ensure effective and precise electronic filing of all relevant documents.
Assist in collection and submission of N9s
Assist tenants with using the Resident Portal
Resident Leasing Administration:
Arrange meetings for approved leases with tenants
Retrieve information from future tenants
Collect all required information prior to move ins
Show rental units as needed
Program fobs, transponders and intercoms
Resident Payment Administration:
Collect, sort and process rental payments
Prepare bank deposits and ensure proper filing of receipts.
Track and collect rent cheques
Deliver/send out weekly collection letters.
Audit AR (investigate large credits, top up LMR etc.)
Track additional charges to tenants as required (parking, lockers etc..) and advise head office as needed
Assist tenants in setting up PAPs
Input tenant insurance
Provide tenants with their security code for login
Respond to maintenance/communication tickets where applicable
Provide technical support for tenants
Maintenance & Repair Administration:
Generate and process Work Orders and Purchase Orders based on information from residents, maintenance staff and/or Property/Site Manager, as required.
Prepare all relevant documentation related to maintenance and repair.
Administrative and Office Support:
Be a supportive team member of the Property Management Team. Take initiative to propose improvements of property administration processes or procedures.
Work in close cooperation with Leasing Specialists, Operational Staff and Property Manager.
Minimum High School diploma (Grade 12/13).
Preference: attending University/College
Requirements: ability to read and write English fluently and the ability to understand and perform our property management software functions, in addition to accurately understand the legalities of leasing language.
Required: A minimum of 1-2 years of experience in leasing and/or property administration or a related field.